Privacy Policy

Last updated: 9/12/2025

1. Introduction

Growth Ninja ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform and services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, phone number, company details)
  • Lead and customer data you upload or input into our system
  • Payment information (processed securely through Stripe)
  • Communication preferences and settings
  • Content of communications through our platform

2.2 Information We Automatically Collect

  • Usage data and analytics
  • Call recordings and transcriptions (when using AI voice features)
  • Device and browser information
  • IP addresses and location data
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

  • Facebook Lead Ads data (when connected)
  • Google Calendar information (when connected)
  • Lead enrichment data from third-party providers
  • Analytics and performance data from integrated services

3. How We Use Your Information

We use the collected information for:

  • Providing and improving our AI sales automation services
  • Processing and managing your leads and campaigns
  • Making AI-powered calls and communications on your behalf
  • Analyzing performance and generating insights
  • Personalizing your experience and recommendations
  • Processing payments and managing subscriptions
  • Communicating with you about services and updates
  • Ensuring platform security and preventing fraud
  • Complying with legal obligations

4. AI and Machine Learning

Our platform uses advanced AI and machine learning technologies to:

  • Power conversational AI agents for voice calls
  • Score and qualify leads based on interaction patterns
  • Generate insights and recommendations
  • Improve natural language processing and responses

We implement appropriate safeguards to ensure AI processing is secure and respects privacy. Your data may be used to improve our AI models, but is always anonymized and aggregated when used for this purpose.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Including Twilio (communications), Stripe (payments), and cloud infrastructure providers
  • Integration Partners: When you connect services like Facebook or Google
  • Your Team Members: Within your organization based on permissions
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In case of merger, acquisition, or sale

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for sensitive data
  • Secure data centers with SOC 2 compliance
  • Regular security audits and penetration testing
  • Access controls and authentication measures
  • Secure API endpoints and data transmission

7. Facebook Data Handling

When you connect Facebook Lead Ads:

  • We only access lead data from forms you explicitly connect
  • Data is used solely for lead management and automation
  • We comply with Facebook's data use policies
  • You can disconnect Facebook access at any time
  • Lead data is stored securely and never shared without permission

8. Google Data Handling

When you connect Google services:

  • Calendar access is limited to availability checking and appointment creation
  • We don't access email content or other Google services
  • OAuth tokens are securely encrypted
  • You maintain full control over permissions
  • We comply with Google API Services User Data Policy

9. Your Rights and Choices

You have the right to:

  • Access and export your data
  • Correct or update information
  • Delete your account and data
  • Opt-out of certain communications
  • Control cookie preferences
  • Request data portability
  • Object to certain processing

10. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Generally:

  • Active account data: Retained while account is active
  • Call recordings: 90 days (configurable)
  • Analytics data: 2 years
  • Deleted account data: Removed within 30 days

11. International Data Transfers

Your data may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequate privacy protections.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or concerns:

  • Email: joel@growthninja.me
  • Address: Growth Ninja, Inc., San Francisco, AZ

15. California Privacy Rights

California residents have additional rights under CCPA, including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.